Service Request

Your Walk-Through Report will be retained by BT Homes Customer Service Department as will all customer service requests and correspondence. Although Work Orders are issued promptly, different contractors, trades and component parts may be involved. Approximately thirty (30) working days should be allowed for the completion of the work. After this time, items found faulty in your home must be submitted in writing and will be handled promptly by the Customer Service Department or the appropriate contractor.

Upon receipt of your written request, a Customer Relations Representative will be scheduled at your home between 8:00 a.m. and 4:00 p.m., Monday - Friday to complete these items. To expedite completion of your requests, please include your Lot Number and Community, as well as a telephone number where you can be reached during the day on the "Service Request" forms or your correspondence.

All request for service after occupancy MUST BE SUBMITTED IN WRITING on the "Service Request" form supplied to you at your Walk-Through by our Customer Service Representative or by filling out the form below.

All written Customer Service Requests should be sent to our main office:

BT Homes
Customer Relations Manager
1512 Pacheco St. C 201
Santa Fe, New Mexico 87505
Fields marked (*) are required  
Contact Information
*Email Address:(required)
*First Name:(required)
*Last Name:(required)
*Address:(required)
  Lot:
*Home Phone:(required)
  Daytime Phone:
  Closing Date:
Do you authorize a BT Homes Service Representative to enter your residence?
Yes No
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